Office de Tourisme de la Vallée de Munster

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Tourism Quality Brand

THE TOURIST OFFICE IS COMMITTED TO MAKING YOUR HOLIDAY A MEMORABLE ONE, WITH EXPERT ADVICE AND A CONSISTENTLY HIGH STANDARD OF SERVICE.

We want to make you happy. Let’s share …

… information on over 800 events organised in the valley every year.
… good addresses and special offers with the welcome pass, the Munstercard, available from your accommodation provider.
… the joy of discovering local products and the partners of your holiday at our welcome parties every Monday during the French school holidays, all zones included. Meet at 6pm in summer at Place du Marché in Munster.

Self-service satisfaction questionnaires and suggestion sheets are available.
Please fill them in to help us in our continuous improvement process.

THIS CATEGORY I TOURIST OFFICE BELONGS TO THE OFFICE DE TOURISME DE FRANCE NETWORK AND IS COMMITTED TO :

– Provide you with an easily accessible reception and information area.
– Provide you with a travel advisor.
– To make it easier for you to do what you need to do.
– Provide you with free information on the local tourist offer.
– Provide a permanent reception service staffed by people who speak at least two foreign languages.
– Provide paper tourist maps.
– Give you access to its dedicated trilingual website, adapted for consultation via on-board media.
– Distribute its tourist information, also on paper and translated into at least two foreign languages, relating to: – all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
– cultural, natural or leisure monuments and tourist sites, which may include an indication of the prices charged, the periods and times when they are open to the public, the website address and telephone and postal contact details;
– events and activities;
– emergency telephone numbers.
– Offer a tourist information service that incorporates new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
– Offer you free access to wifi.
– Present the full range of qualified services available in the area for all types of customer.
– Guarantee the reliability and timeliness of information on the local tourist offer.
– Update its tourist information annually.
– Give you access to classified accommodation availability.
– Be open at least 305 days a year, including Saturdays and Sundays during the tourist or entertainment season.
– Display and publish its opening times in at least two foreign languages.
– Answer your letters all year round.
• Provide you with seating furniture.
• Display emergency telephone numbers outside.
• Comply with the requirements of the QUALITE TOURISMETM brand or the NF Service “Tourist Office” certification.
• Handle your complaints and measure your satisfaction.

More information: official Atout France website

SUSTAINABLE DEVELOPMENT IN THE MUNSTER VALLEY :

The Munster Valley is committed to a process of recovery and ecological transition. To learn more about this sustainable development program, information is available at the following address: PTRTE de la Vallée de Munster